{"id":10,"date":"2024-08-16T13:50:22","date_gmt":"2024-08-16T13:50:22","guid":{"rendered":"https:\/\/notsoboringcompany.co.uk\/?page_id=10"},"modified":"2024-08-16T15:30:24","modified_gmt":"2024-08-16T15:30:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/notsoboringcompany.co.uk\/?page_id=10","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-id='initial-content-section' data-export-id='initial-content-section' data-label='Initial Content' id='initial-content-section' class='content-section content-section-spacing'>\n   <div class='gridContainer'>\n     <div class='row'>\n\n        <div class='col-xs-12 col-sm-12'>                <p><\/p>\n<p><strong>Last updated: 16\/08\/2024<\/strong><\/p>\n<p><\/p>\n<p><\/p>\n<p>Welcome to NotSoBoringCompany! We\u2019re all about fun, excitement, and bringing a smile to your face with our unique products. We\u2019re confident you\u2019ll love what we offer, but we understand that sometimes things don\u2019t go as planned. That\u2019s why we\u2019ve made our Refund and Returns Policy as straightforward as possible, so you can shop with confidence!<\/p>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\"><strong>1. General Return Eligibility<\/strong><\/h2>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><\/p>\n<li><strong>Change of Mind:<\/strong> We get it, sometimes you just change your mind! If you\u2019re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. The item must be in its original, unused condition with all packaging and tags intact.<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Faulty or Damaged Products:<\/strong> If your order arrives damaged or faulty, we\u2019re here to help! Please contact us within 14 days of receiving your item, and we\u2019ll arrange a replacement or a full refund. In such cases, we\u2019ll also cover the return shipping costs.<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Exceptions:<\/strong> Certain items cannot be returned for hygiene reasons, such as colognes and any products that are opened, used, or where the seal has been broken. Custom or personalized items are also non-returnable unless they arrive damaged or defective.<\/li>\n<p><\/ul>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\"><strong>2. How to Initiate a Return<\/strong><\/h2>\n<p><\/p>\n<p><\/p>\n<ol class=\"wp-block-list\"><\/p>\n<li><strong>Contact Us:<\/strong> Send an email to our support team at <a>livewire (at) notsorboringcompany (dot) co (dot) uk<\/a> with your order number, the reason for the return, and whether you\u2019d prefer a refund or exchange.<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Return Instructions:<\/strong> We\u2019ll provide you with a return authorization number and instructions on how to send your item back to us.<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Pack &amp; Ship:<\/strong> Safely pack your item in its original packaging (or equally secure packaging) and send it to the address we provide. We recommend using a trackable shipping method to ensure it reaches us.<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Processing Your Return:<\/strong> Once we receive your return, we\u2019ll inspect it and process your refund or exchange. Refunds will be issued to your original payment method within 7-10 business days.<\/li>\n<p><\/ol>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\"><strong>3. Shipping Costs<\/strong><\/h2>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><\/p>\n<li><strong>Customer-Initiated Returns:<\/strong> If you\u2019re returning an item due to a change of mind or other non-faulty reasons, you\u2019ll be responsible for the return shipping costs.<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Faulty or Damaged Items:<\/strong> For returns due to damage, defects, or errors on our part, we\u2019ll cover the return shipping costs.<\/li>\n<p><\/ul>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\"><strong>4. Refunds<\/strong><\/h2>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><\/p>\n<li>Refunds will be processed within 7-10 business days after we receive and inspect your return.<\/li>\n<p><\/p>\n<p><\/p>\n<li>Refunds will be issued to your original payment method.<\/li>\n<p><\/p>\n<p><\/p>\n<li>Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.<\/li>\n<p><\/ul>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\"><strong>5. Non-Returnable Items<\/strong><\/h2>\n<p><\/p>\n<p><\/p>\n<p>The following items are non-returnable:<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><\/p>\n<li><strong>Opened or used colognes<\/strong> (for hygiene reasons).<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Custom or personalized items<\/strong>, unless they arrive damaged or defective.<\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Items on sale or clearance<\/strong>, unless they arrive damaged or defective.<\/li>\n<p><\/ul>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\"><strong>6. Exchanges<\/strong><\/h2>\n<p><\/p>\n<p><\/p>\n<p>If you would like to exchange your item for a different product, please follow the return process and indicate that you would prefer an exchange. Once we receive the returned item, we\u2019ll send out the new product. If there\u2019s any price difference, we\u2019ll either refund the balance or provide a payment link for the additional amount.<\/p>\n<p><\/p>\n<p><\/p>\n<h2 class=\"wp-block-heading\"><strong>7. Contact Us<\/strong><\/h2>\n<p><\/p>\n<p><\/p>\n<p>If you have any questions about our Refund and Returns Policy, or need assistance with a return, please don\u2019t hesitate to reach out:<\/p>\n<p><\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><\/p>\n<li><strong>Email:<\/strong> <a>Livewire (at) notsoboringcompany (dot) co (dot) u<\/a>k <\/li>\n<p><\/p>\n<p><\/p>\n<li><strong>Address:<\/strong> 8 Blyth Close, Blythe Bridge, Stoke on Trent, ST11 9HT<\/li>\n<p><\/ul>\n<p><\/p>\n<p><\/p>\n<p>Thank you for shopping with NotSoBoringCompany! We\u2019re always here to ensure your experience is as exciting and worry-free as possible.<\/p>\n<p><\/p>\n\n          <\/div>\n      <\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 16\/08\/2024 Welcome to NotSoBoringCompany! We\u2019re all about fun, excitement, and bringing a smile to your face with our unique products. We\u2019re confident you\u2019ll love what we offer, but we understand that sometimes things don\u2019t go as planned. That\u2019s why we\u2019ve made our Refund and Returns Policy as straightforward as possible, so you can&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/notsoboringcompany.co.uk\/?page_id=10\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pro\/page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":2,"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":35,"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/35"}],"wp:attachment":[{"href":"https:\/\/notsoboringcompany.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}